Frequently Asked Questions (FAQ)
WHAT IS THE NEXT STEP?
Thanks for submitting your application form. We will review the information received and respond accordingly. We will contact you shortly. If you are offered a parking lot, you will be advised the passcode to open the gate. You will be given a Tap-N-Go tag (openning gate by simply tapping the panel at the gate entry) if you ordered one.
WHERE IS THE LEASE AGREEMENT?
The lease agreement will be emailed to you if your application is approved. Please let us know if you do not agree on any of the items in the agreement.
WHEN AND HOW TO PAY RENT?
The rent needs to be paid before you can park your vehicle. You will be allocated a designated lot number. Rent will be paid by bank transfer with the bank details being on the lease agreement. It is recommended that an automatic transfer be set up once your parking lot is confirmed.
CAN I PARK MULTIPLE VEHICLES?
Normally only 1 vehicle is allowed to park on your parking lot. However if you have two cars and you use both of them, you may park either one of them on the designated car park if you advise us in advance. This is to avoid accidental tow away.
HOW CAN I CANCEL MY LEASE?
It is easy to cancel the lease, simply contact us by email or phone, one month in advance. Similarly if we need to cancel the lease because of any unexpected events we will give you one month's notice as well.